Terms & Conditions

Dentist Equipment

Production Times

  • Standard production time is up to 3 days.
  • E.g. If we receive your case before 10am on Monday, we will post it out to you on a Wednesday. Files received after 10am will be processed the next working day.

General Terms & Conditions

  • Prices are subject to alteration without previous notice.
  • A 50% charge will be applied for any cancellations after approval.
  • Payment terms are 30 days nett from date of statement. Accounts remaining unpaid after 30 days of the due date will be subject to the Late Payment of Commercial Debts (Interest) Act 1998.
  • The purchaser shall be responsible for ensuring the presence at the premises nominated for delivery, of a person authorised to receive and sign for goods.
  • The purchaser shall notify EDR Digital Ltd by telephone within 24 hours of delivery of any loss, shortage or damage to the goods received.
  • In the event of non-delivery of the goods, the purchaser shall notify EDR Digital Ltd of such non-delivery by telephone not later than the fourteenth day after the date of the relevant invoice.
  • If the purchaser shall fail to make such notification (whether by reason of his failure to carry out an inspection of the goods in sufficient time or for any other reason) EDR Digital Ltd shall be under no liability whatsoever in respect of any loss, shortage or damage to the goods howsoever occurring and the purchaser shall remain liable to pay the full price and carriage costs for goods so lost, incomplete or damaged.


  • EliteZR Frame, Elite ST, Elite ST Multilayer, Elite Max, Elite One & Elite Explore are guaranteed against manufacturing defect for five years.
  • PMMA guaranteed against fracture for six months
  • In the highly unlikely event that it should prove necessary to re-manufacture or repair due to a manufacturing defect within that period, we will cover the cost on a straight line depreciation basis, covering 100% in Year 1, 80% in Year 2, 60% in Year 3, 40% in Year 4, and 20% in Year 5.
  • The re-manufacture or repair must be carried out by EDR Digital Ltd.
  • We guarantee to remake, not refund, any framework that is faulty.
  • We will not be responsible for any unsuitable or incorrect designs sent.
  • Products are not guaranteed against wrong shade selection or non-fitting due to faulty impressions.
  • From STL files, the design is your responsibility and cannot be altered. Any design that doesn’t adhere to EDR Digital Ltd’s recommended guidelines (See Zirconia Comparison Chart for more info) will not be guaranteed.
  • Whilst we guaranteed the correct construction process, we cannot guarantee any structure made on an unsuitable preparation, against adjustment or incorrect cementation, placement, etc.
  • All copings, crowns and bridge manufacture adhere to requirements of the MDD and current recommendations.